Privacy Policy
Last updated: 2 November 2026
HiBye ("we", "us", or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Beta waitlist: we collect your name, email, native language, language you want to practise, device platform, optional device details, and your separate beta-update and product-news preferences. Our signup provider, Nas.com, may also process technical information such as IP address, browser/device information and referral or analytics identifiers as described in its privacy notice.
- App usage: once you use the HiBye app, we collect your chosen languages, session activity, and ratings you give or receive, in order to operate the matching and chat features.
- Guest and signed-in access: where guest access is available, we use a guest identifier to operate sessions and safety controls. Choosing third-party sign-in links your account to information supplied by that provider.
How we use information
- To operate core features: matching you with a language partner, running chat sessions, and applying session ratings.
- To respond to waitlist signups and product inquiries.
- To maintain the safety of the platform, including reviewing reports of misuse.
Beta recruitment and service providers
Our general beta waitlist is hosted by Nas.com. We use your details to organise compatible language groups, beta invitations, installation instructions, testing and support. Joining does not provide immediate app access or guarantee an access date. Product news and launch marketing are optional and separate from beta communications.
Nas.com processes the signup and sends its confirmation email. We may export relevant signup details to HiBye's restricted beta coordination systems, including AWS, for invitation and testing administration. We restrict access to people who need it for those purposes. Nas.com and AWS may process data outside your country. See Nas.com's privacy notice for its processing information.
Only an explicit affirmative choice is treated as permission for the corresponding communications. Leaving optional product-news consent blank, declining it or providing an unclear answer does not opt you in. You can withdraw either preference by contacting us.
How long we keep beta signup records
We delete inactive beta signup records within 90 days after the beta programme ends. Separately opted-in product-news contacts may remain until they withdraw; we review that list annually and remove contacts we no longer need. If you join the app, necessary account information is governed by the app's account and retention rules rather than being retained solely as a signup record.
This policy applies to HiBye's signup lists and their exported copies. We coordinate deletion with our service providers where applicable. We may retain a minimal suppression record when needed to honour an opt-out, and information required for legal obligations or an active safety matter. The app's 30-day chat retention rule is separate and does not define signup-list retention.
What we don't do
- We do not sell your personal information to third parties.
- We do not share your chat messages outside of what is required to operate the service or respond to a safety report you file.
Your choices
You can request that we delete your waitlist email or account data at any time by contacting us at hello@gethibye.com.
Contact
Questions about this policy can be sent to hello@gethibye.com.